ZERO DEAN'S SATISFACTION GUARANTEE

Zero Dean Photography Studio is building a reputation for integrity based on its dedication to providing each and every customer with the utmost in customer service. Our reputation depends on your satisfaction and happiness every time you work with us. This is why we're dedicated to treating all of our customers with respect.

Whether you're a professional model or actor, a business, or simply someone getting professional photos taken for fun, we want to go the extra mile for you and provide you with an experience that exceeds your expectations. We want to earn your trust, loyalty, and repeat business.

Our goal is not one-time clients. Our goal is to develop a long-term relationship with each and every one of our valued customers. We want you to be completely satisfied with your experience and your photos. We want to be the type of business you can't help but tell your friends about!

That's why we stand behind the high-quality services we offer to you. Your complete satisfaction in the services we provide is our number one priority.

If you're not 100% satisfied with your photos and the issue is something that we had control over, you may request a re-shoot at no additional charge and with no hassle. That's right, you get the photos you want done right or you shoot again for FREE.

Terms & Conditions:

Please note, due to the costs and overhead associated with photography, refunds for photographic work are not provided. RE-SHOOTS are provided.
Dissatisfaction and the desire to re-shoot must be expressed directly and clearly by phone or in person at the time your CD of proofs is received. Email is not considered an acceptable form of communication in this regard.
Re-shoots must be scheduled within 3 days of having received your CD of proofs or within 7 days of when the proofs CD was shipped, whichever comes first.
Re-shoots will be provided up to the same number of hours of the original shoot, but no more than 4.
Re-shoots are subject to scheduling availability and cannot be scheduled any quicker than availability allows. In the event that photos are of a time-sensitive nature, Zero Dean is available by appointment 24/7 for studio shoots to accommodate even the most difficult schedules.
In the case of one-time events & occasions, where re-shoots are not possible, clients will receive credit for additional services of equal or lesser value upon request.
The satisfaction guarantee applies to paying clients only. Photographic testing and TFP are not covered.
The satisfaction guarantee does not apply to work provided by make-up artists, stylists, or designers (unless independently offered by that individual).

We are not responsible for: bad hair days, wardrobe malfunctions, breakouts, stretch marks, bad skin, make-up application, inclimate weather, lint, wrinkles, rips, stains, sweat, static electricity, and acts of god.