ZERO DEAN'S SATISFACTION GUARANTEE

I stand behind the high-quality services I offer to you because your complete satisfaction in the services I provide is my number one priority.

My goal is not one-time clients. My goal is to develop a long-term relationship with each and every one of my valued customers. I want you to be completely satisfied with your experience and your photos. I want to provide the type of quality service that you can't help but tell your friends about! I want to earn your trust, loyalty, and repeat business by providing you with an experience that exceeds your expectations.

If you're not 100% satisfied with your photos and the issue is something that I had control over, you may request a re-shoot at no additional charge and with no hassle. That's right, you get the photos you want done right or you shoot again for FREE.

Special actor headshots conditions:

If you're an actor seeking headshots, I provide an extended guarantee. You get four months from the date of your shoot to test your headshot out in the real world. If your headshot doesn't appear to be working for your purposes (ie. it is not generating any casting opportunities for you) and you feel it may be due to the photo, you have up to 4 months from the date of your shoot to request a headshots re-shoot.

Satisfaction Guarantee Terms & Conditions:

Please note, I do not provide refunds. However, I will be glad to provide you with a re-shoot.

If you are disatisfied with your photos, for a reason I had control over, and you wish to schedule a re-shoot, you must express this to me directly and clearly by phone or in person at the time your CD of proofs is received. Because email can be lost or misinterpretted, I do not accept email as a valid way to request a re-shoot.

All re-shoots must be scheduled within 3 days of having received your CD of proofs or within 7 days of when the proofs CD was shipped, whichever comes first. Note: This does not apply to headshots.

Re-shoots will be provided up to the same number of hours of the original shoot, but no more than 4.

Re-shoots are subject to scheduling availability and cannot be scheduled any quicker than availability allows. In the event that photos are of a time-sensitive nature, I am available by appointment 24/7 for studio shoots to accommodate even the most difficult schedules.

In the case of one-time events & occasions, where re-shoots are not possible, clients will receive credit for additional services of equal or lesser value upon request.

The satisfaction guarantee applies to paying clients only. Photographic testing and TFP are not covered.

The satisfaction guarantee applies to photography only. It does not apply to work provided by make-up artists, stylists, or designers (unless independently offered by that individual).

Although I will do my best to counteract any of the affects of the following, I am not responsible for: bad hair days, breakouts, stretch marks, bad skin, allergies, irritated eyes, illnesses, fatigue, hangovers, make-up application, inclimate weather, lint, wardrobe malfunctions or defects (including wrinkles, rips, and, stains), or sweat, static electricity, the effects of (or withdrawal from) drugs or medication, or matters beyond my control (i.e. acts of god).

Terms of Service:

Please see our terms of service page.